nuance

✦ Your facial data is never sold, never shared with advertisers, and can be permanently deleted at any time.

1. Who we are

Nuance ("we", "our", "us") is an AI-powered beauty analysis application. We are committed to protecting your privacy and being transparent about how we handle your data.

Contact: privacy@nuance.app

2. What data we collect

Data you provide

Email address and name — for your account
Selfie photos — uploaded for AI beauty analysis. These are processed immediately and stored securely.
Preferences — occasion type, budget, difficulty level you select
Payment information — processed entirely by Apple App Store or Google Play. We never see your card details.

Data we automatically collect

Device type and operating system version
App version and usage patterns (crashes, feature usage)
Country and locale (to show relevant products and pricing)
Push notification token (if you grant permission)

Data we do NOT collect

We do not collect precise GPS location
We do not collect contacts or social graph data
We do not track you across other apps or websites

3. How we use your data

Selfie photos — sent to our AI analysis engine to detect face shape, skin tone, undertone, and colour season. Results are stored in your profile so you don't need to re-scan.
Email — for account authentication and, if you opt in, beauty tips and product recommendations.
Usage data — to improve the app and fix bugs. We use aggregated, anonymised data only.
Location/locale — to show products available in your country and display prices in your currency.

4. Facial data — special protections

We treat your selfie photos and derived facial analysis data with extra care:

Photos are stored in encrypted private storage — not publicly accessible
Facial analysis results (skin tone, face shape etc.) are stored only for your account
We do not use your facial data to train AI models without explicit consent
We do not share facial data with any third party, including advertisers
You can delete all facial data at any time (see Section 7)

5. How we share your data

We do not sell your data. We share limited data only with:

Anthropic — our AI analysis provider. Your selfie is sent to their API for processing. See Anthropic's Privacy Policy.
Hetzner — our cloud infrastructure provider where your data is stored (EU servers).
Apple / Google — payment processing for subscriptions. We receive only confirmation of purchase, not payment details.
Affiliate partners — when you tap a product link, you are redirected to Amazon, Sephora, or other retailers. We share only the product search query, not your personal data.

6. Data retention

Active account data: retained while your account is active
Selfie photos: retained until you delete them or close your account
Scan results: retained for your scan history until deleted
Deleted accounts: all data permanently removed within 30 days of deletion request

7. Your rights

You have the right to:

Access — request a copy of all data we hold about you
Correction — correct inaccurate data (e.g. manually correct your undertone)
Deletion — permanently delete your account and all associated data. Go to Profile → Settings → Delete account. All data is removed within 30 days.
Portability — request your data in machine-readable format
Objection — opt out of marketing communications at any time

To exercise any right, email privacy@nuance.app or use the in-app deletion feature.

8. Cookies and tracking

The Nuance mobile app does not use cookies. We use minimal analytics (crash reporting only) to keep the app running smoothly. You can opt out in Settings → Privacy.

9. Children's privacy

Nuance is not intended for users under 13 years of age. We do not knowingly collect data from children under 13. If you believe a child has submitted data to us, please contact us immediately at privacy@nuance.app.

10. Security

We use industry-standard security measures including encryption in transit (TLS 1.3) and at rest. Access to user data is restricted to authorised personnel only.

11. International transfers

Your data is stored on servers in the European Union (Hetzner, Germany). If you are located outside the EU, your data is transferred in accordance with applicable data protection laws.

12. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes via the app or email. Continued use of the app after changes constitutes acceptance of the updated policy.

13. Contact us

For any privacy questions or to exercise your rights:

Email: privacy@nuance.app
In-app: Profile → Settings → Contact support